Terms of Service

Please review these Terms of Service before using our website and/or purchasing products from us.

When you ‘sign up’ at the time of making a purchase, you become an Oz Fruit Direct subscriber. Your subscription will automatically renew until you cancel it.

You can skip a delivery or cancel your membership at any time. As we plan, purchase and order items in advance, both the skipping service and cancellation request require advance notice to us.

To edit, skip or cancel an order: Please login to your account and make the necessary changes.

Cut off times: We do not cancel out accounts on your behalf if you telephone us – You must follow the steps in your account to cancel your subscription. We are also unable to process returns on any ordered boxes past the cut off time for pre-order box purchases. 

We use our own delivery drivers to deliver your produce. To maintain the highest quality of your delivery we recommend that you immediately refrigerate items when you receive them. You are responsible for opening your box on delivery day, checking the goods, and refrigerating them. All damage or missing box reports must be made within 12 hours of your delivery. We may require a description of damaged product, return of damaged product, and/or photographs before making any credit or adjustment to your account.

Please report damaged or incomplete goods immediately to us at orders@ozfruitdirect.com.au

If you’re not home when a delivery arrives, the driver will leave the package at your door. By becoming a customer, you authorise us to leave your delivery at your door, or to allow building reception or door attendant to accept the delivery on your behalf. We use the best practices, packaging and solutions to maintain the quality and integrity of your products no matter the season: We recommend that you immediately refrigerate or freeze goods if appropriate.

If we’re unable to leave a delivery, we’ll do our best to contact you by phone or email. If we can’t reach you, the order will be left at your door. We’re not responsible for missing or stolen deliveries but do our best effort to make sure you receive your goods.

Anyone at the delivery address who receives the delivery is presumed to be authorised to receive the delivery. In cases in which you have designated an alternative receiver, that person will accept the meals under all of the same terms and conditions that would apply had you accepted the delivery yourself. We do not accept return deliveries; as the customer, you are responsible for the full price of the shipment – even if you reject delivery.